At Austin Ultimate Sedans our policies and procedures support our core principles:

  • Safety
  • Quality
  • Customer Satisfaction
  • Integrity

Our Chauffeurs:

  • Carefully screened before hiring to ensure a safe driving record
    • Our hiring process also includes an extensive background check by Texas Department of Public Safety
    • Additional screening is made by our insurer
  • Fully licensed in compliance with state and local requirements, as well as industry standards
  • Have completed Austin Ultimate Sedan's extensive training program* which covers all aspects of the livery industry
    • Evasive and Defensive Driving Techniques
    • Efficient Route Planning
      • Airport transfers (private, commercial, and international), corporate travel, motorcades; tours, weddings, proms
    • Professional Conduct
      • Appropriate dress for the occasion and the weather
      • Discretion and Confidentiality

***This program is updated regularly to incorporate local and national safety standards.  Training material available on request.

Our Fleet:

  • Commercial liability insurance of $1M
  • Licensed and permitted by the City of Austin under various provisions of the City Code.
  • Professionally maintained and inspected for cleanliness and mechanical issues on a daily basis.

Our Business Ethics:

  • We will never misrepresent vehicle type, fleet size, or services available
  • All fees and charges are confirmed at reservation time, no hidden charges or fees
  • We will not solicit a subcontracted client
  • We do not discriminate on foundation of race, color, creed, gender or national origin in the selection of either customers or employees
  • Privacy and confidentiality is essential.  All employees must comply with a strict confidentiality policy
  • Our vendors and subcontractors shall be compensated on a timely basis
  • Vehicles are checked after every trip.  Any items left by clients are secured and returned immediately

 

 

 

Thank you for traveling with Austin Ultimate Sedans. We value your business!