John, We can't thank you enough for all you did for us. We had never been to Texas before, and were extremely impressed with your willingness to help and your professionalism. Thank you so much! I hope you love what you do because you were meant to do this! I wish there were more people in the world like you!I wish there was a rating beyond "excellent" because that is how we would rate your services! I can't wait to return to Texas! THANK YOU!
Don and Cheryl M. 9/12/2014
We were going to Europe for over 2 weeks and given the amount time we were to be gone it was cheaper to have a car service than park our car at the local Parking Spot that we always use. This turned out to be a great decision and experience. Michael picked us up the morning of our flight out of Austin. A retired Marine of over 20 years he was dressed to the 9's, a few minutes early which I liked, and treated us as we were his most important clients. Add to this the car were in, a Lincoln MKZ was practically brand new just made the ride to the airport stress free. The same positive experience was had when John picked us up from the airport in a large body Mercedes. After 3 flights and 19 hours of travel time John was a welcome sight and again provided a relaxing drive back home. We would definitely use AUS again for any transportation to and from the airport or just around the Austin area. Thank you again to Michael and John for a great start and finish to our trip.
Jeff [Yelp] 6/7/2014
I wish I could clone the owners of Austin Ultimate Sedan and have them set up a car service in every city I travel to. This is a small, family run business that is built on impeccable service, perfectly maintained cars, and unmatched attention to detail. Dealing with John and Jan, the owners, is like calling an old family friend to give you a ride. Every driver is professional and experienced (several are former military) and they seem to have very low staff turnover, which to me says a lot about how they run their business.
I travel frequently, and my family and I have probably used Austin Ultimate Sedans 30+ times for transportation to and from the airport in the past year or so.
K D [Yelp] 2/16/2014
I cannot tell you how pleased I was with the report of your kind & professional service! You turned a truly stressful & worrisome matter into the simplest of tasks and absolutely came through! After last speaking with you, and even before my date had landed in Austin, you put me completely at ease and I did not worry about her arrival at all what-so-ever and was able to concentrate on the thousand other things that were blowing-up at the last minute for my buddy's wedding.
I'm a manager of a bar in Houston, and customer service is something I pride myself on, as well as scrutinize to the most minute detail in others. I can tell you that this is only the second such letter I have ever written.
From the easy way you explained your rates, to the confidence that you had in the destination directions, and your entire demeanor on the phone as I was trying to frantically figure out how I was going to get her from Chicago to Austin, to my buddy's place to get herself ready, the TIME for her to get ready, and then to FINALLY the venue for the wedding....and making those calls all while I was driving from Houston to Austin and running late myself.
You had her there before I expected, and with a BIG smile on her face! You made me look great! I have no idea if I will ever need a car service in Austin again, but I told EVERYONE at that wedding who to call when/if they ever do.
Thank you, Andy October 24,2012